AAW
Warranty& Refit
Every AAW monitor is built and finished by hand in Singapore. We stand behind that work with a 1-year limited warranty, a 30-day refit period, and flat-rate repair options for products out of coverage.
Coverage
What We Cover
Our limited warranty protects against defects in materials and workmanship. It is straightforward, transferable, and begins the moment you receive your monitors.
Refit Period
AAW provides a 30-day refit period against poor fit from the delivery date. If your custom in-ear monitor does not seal or sit comfortably, contact us and we will make it right.
Limited Warranty
This limited warranty covers defects in materials and workmanship in the products. It is valid for 1 year upon purchase by the customer and is fully transferable between owners.
Extended Warranty
Customers can acquire an extra 3 months of warranty coverage once the product is successfully registered on the AAW website. Register promptly after purchase to extend your protection.
What is not covered by this limited warranty
How to Claim
Warranty Claims
Filing a warranty claim is simple. Email us to request an RMA number, pack your product safely, and ship it to our Singapore workshop. We will inspect and respond promptly.
Email support@aaw.me to request an RMA number. We will respond with return instructions within one business day. Do not ship your product without an RMA number.
Pack with care
Return the product to us in safe and well-protected packaging to avoid further damage in transit. Use the original case or equivalent protection.
Include documentation
Include your warranty card, proof of purchase, a note describing the defect, and only the defective item. Exclude non-defective accessories such as cables, ear tips, and the carrying case.
Return both sides
Always return both sides of the IEM, even if only one side appears defective. This allows us to verify channel matching and ensure both monitors perform identically after repair.
Register for +3 Months
Once your product is successfully registered on the AAW website, an additional 3 months of warranty coverage is added automatically. Registration takes less than two minutes and requires your order number and serial number.
Out of Warranty
Flat Rate Repair
If your AAW monitor is out of warranty, our flat-rate repair programme offers a fixed-price path back to working condition. Most active and discontinued models qualify.
Eligibility
All AAW branded UIEM and CIEM active models or discontinued models are eligible, with the exception of Nebula 1, Nebula 2, Q, and products purchased more than 3 years ago. Products older than 3 years will be evaluated and quoted on a case-by-case basis.
What can be repaired
- Cracked or shattered enclosure
- Damaged socket
- Damaged driver
- Blocked nozzle
- Cable defects (refer to Null Audio section)
What cannot be repaired
- Missing one side or both sides of IEM
- Product severely damaged with missing components such as drivers
- Product intentionally abused
- Water-related damage
- Normal cosmetic degradation
- Damaged packaging, ear tips, carry case, and other accessories
If AAW determines the IEM is beyond repair — for reasons including but not limited to unavailable repair parts or products designed with low reparability — it will be at AAW’s discretion to reject the repair. For products purchased more than 3 years ago, AAW will evaluate and advise repair cost on a case-by-case basis.
Additional Services
Ownership Transfer & Trade-in
Passing a monitor on to a new owner, or stepping up to a newer model — both have a structured path at AAW. Pick the one that fits.
Ownership Transfer
Reshell an existing AAW UIEM or CIEM into a new CIEM with the new owner’s ear impressions. Reshelling with new ear impressions for the existing owner also qualifies under this service.
Eligibility
All AAW branded UIEM and CIEM active or discontinued models, except Nebula 1, Nebula 2, Q, and products purchased more than 3 years ago.
Additional Options
Faceplate inserts, artwork, engravings, and other custom options are charged at the same rate as new CIEM orders.
Defective Units
If the IEM is defective before submission for ownership transfer, an aggregated repair charge of SGD150 will be added.
Warranty
3-month extended warranty on the shell and socket only. Driver issues are not covered under this service warranty.
Trade-in Service
Trade in your existing AAW UIEM or CIEM toward a new CIEM or UIEM. The trade-in value is calculated against the new model’s retail price.
Eligibility
All AAW branded UIEM and CIEM active or discontinued models are eligible. There are no model exclusions for trade-in.
Cost Formula
Total Amount = New Model MSRP − (Trade-in Unit MSRP × 30%). The new model MSRP must be greater than the trade-in unit MSRP. No downgrades are permitted.
Additional Options
Faceplate inserts, artwork, engravings, and other custom options are charged at the same rate as new CIEM orders.
Defective Units & Warranty
Defective products can be submitted for trade-in and will be treated with no difference. The new CIEM or UIEM will enjoy the full standard warranty.
Return Process
Shipping & Returns Address
Once your repair or warranty work is complete, we ship the product back to you. Here is what to expect and where to send your product.
How we return your product
The repaired product will be shipped back via International Registered Mail with a declaration of its original price. If you prefer a lower declaration value, please let us know when you submit your RMA.
If you wish to use other shipping methods such as FedEx, customers need to top up the shipping difference between the FedEx rate and the International Registered Mail rate. Contact us for a shipping quote before sending your product.
Return Address
Advanced AcousticWerkes #01-03, LHK2 Building76 Playfair Road
Singapore 367996
Attn: RMA Department
Tel: +65 8731 5476
Get in touch today
We typically respond within 48 hours. If you have questions about warranty coverage, repair eligibility, or need help filing a claim, reach out and we will guide you through the process.