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Please look up our CIEM Order Procedure page

Yes, we have universal fit demo available at most of our dealers.

You may visit any audiologist to have ear impressions taken, the cost ranges from S$50 to S$70. Please visit our Get Started page to get more tips regarding ear impressions.


AAW provide 30 days of refit period against poor fit from the original shipping date.

All of our products carry one year warranty period unless otherwise specified. Refer to the specific product page for details.

Refer to here for the general warranty coverage. Contact us and we will assess the condition case-by-case. 

All repairs will be completed within 4 weeks after we receive them.

Yes, we offer flat rate repair for products less than 3 years old, otherwise contact us for detailed discussion and repair cost quotation.

Yes we can reshell and repair most typical damages found on in-ear monitors, contact us with your situation and we will be glad to help.


If you need to modify your order, please contact us within 24 hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.

We accept Visa, Mastercard, AMEX, and PayPal. 

We ship to all countries where we do not have an exclusive distributor. Please check the where to buy page to find a dealer near you.

Once your order has shipped, you will receive an email that will include the tracking number from the delivery courier.

You can return your product within 14 days of delivery. Please contact us to set up a return.

Non-CIEM order can be cancelled with an immediate refund if the product has not been shipped at the time of cancellation request.

Once the product is shipped, please refer to our Return Policy.

Yes all of our product with the exception of CIEM can be returned within 14 days upon delivery, please refer to our Return Policy.

We generally use Singpost (for registered mail) and FedEx. Occasionally we use SpeedPost, DHL or EMS for areas where FedEx doesn’t serve. 

The shipping charge will appear before checkout, once you have keyed in your delivery address.